When you place the water filter in the tank for the first time and each time you change the water filter going forward, be sure to 'prime' the filter to avoid errors.
Within the app select the menu in the upper right hand corner
Select New Filter
Should you need any help, please reach out to the Spinn Support team - we are here for you Monday - Friday: 9:00 am - 5:00 pm EST. Click on the chat bubble in the bottom right hand corner of this screen.