Does your app show your machine is connected? The WiFi signal is probably weak so the machine doesn't always receive the commands from the app Please try again or place machine closer to router / access point.
Additionally, we recommend you check the App store to see if there are updates available for the app.
Should you need any help, please reach out to the Spinn Support team - we are here for you Monday - Friday: 9:00 am - 5:00 pm EST. Click on the chat bubble in the bottom right hand corner of this screen.