Sometimes this occurs when your Wifi signal has weakened.
Try closing the app completely, then reopening it.
If this doesn't resolve the issue, unplug your Spinn and plug it back in.
Should you need any help, please reach out to the Spinn Support team - we are here for you Monday - Friday: 9:00 am - 5:00 pm EST. Click on the chat bubble in the bottom right hand corner of this screen.