If the beans are having difficulty sliding towards the grinder, please remove the beans from your hopper and clean with a clean dry towel and refill. Be sure to not overfill the hopper.
Please note: when removing the beans by tilting your coffee maker, make sure the water tank has been emptied and removed!
Should you need any help, please reach out to the Spinn Support team - we are here for you Monday - Friday: 9:00 am - 5:00 pm EST. Click on the chat bubble in the bottom right hand corner of this screen.