If you have filled your hopper with beans and the sensor is still triggering that it is empty, stir the beans with your hand, unplug the Spinn, then plug back in.
Should you need any help, please reach out to the Spinn Support team - we are here for you Monday - Friday: 9:00 am - 5:00 pm PST. Click on the chat bubble in the bottom right hand corner of this screen.